Welcome to The Canadian Nursing Career Assistance Program - CNCAP

Policies

Policies

Privacy Policy:

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or Picture. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site.
Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy..

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To administer a contest, promotion, survey or other site feature

; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the privacy legislation in Canada. We therefore will not distribute your personal information to outside parties without your consent.

As part of the privacy legislation in Canada, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page. Note: the username cannot be changed

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://cncap.ca/terms-conditions/

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the helpdesk available at http://cncap.ca/helpdesk/open.php.

User accounts with CNCAP:

No user / student can have more than one account at CNCAP

Online Course Policies:

  • You agree not to record, broadcast or share in any way or format, the online courses.
  • You must have a webcam and instructor must have a clear view of you and adjacent areas at all time during the course.
  • CNCAP Inc. is not responsible or liable in any way if you cannot connect to the online session.
  • Please read the FAQ for technical requirements for online course.

Course Schedules:

CNCAP Inc. reserves the right to modify / reschedule / cancel a course without prior notice. Any such changes will be emailed to email addresses provided by the students already registered for the concerned course. Student may:

  • Join another batch
  • Withdraw because of such a change

If the course has not yet started, and the materials have not yet been sent out by CNCAP Inc., the student can claim a full refund of the fee amount (including administration fee). In all other circumstances, the following refund policy applies.

Course Locations:

CNCAP Inc. reserves the right to change / cancel a location without prior notice. Any such changes will be emailed to email addresses provided by the students already registered for the concerned course. Student may:

  • Transfer to any other location
  • Take the course online
  • Withdraw because of such a change

If the course has not yet started, and the materials have not yet been sent out by CNCAP Inc., the student can claim a full refund of the fee amount (including administration fee). In all other circumstances, the following refund policy applies.

Refund Policy 1:

This refund policy is for situations where a student chooses to withdraw for any reason whatsoever.

This policy came into effect on July 8th 2022 . Students who have registered before this date please refer to Refund Policy 2.

Time of withdrawalRefund Amount
15 days before class start date and laterFees paid less $150
14 days before class start date and soonerNo Refunds
Once class has startedNo Refunds

Refund Policy 2:

This refund policy is for situations where a student chooses to withdraw for any reason whatsoever.

This policy came into effect on February 8th 2022 . Students who have registered before this date please refer to Refund Policy 3.

Time of withdrawalRefund Amount
30 days before class start date and laterFees paid less 3%
15 to 29 days before class start dateFess paid less 3% less $250
14 days before class start date and soonerNo Refunds
Once class has startedNo Refunds

Refund Policy 3:

  • Under all circumstances, an administration fee of $100 + 5% remains non-refundable.
  • 100% refund of the balance amount up to 10 days prior to class start date.
  • following refund applies in all other cases. A maximum of 50% of the balance amount will be refunded. This amount is equally divided amongst the course duration (in days) and is calculated based on the number of classes commenced or the number of classes CNCAP Inc. has sent materials for, whichever is higher. E.g: course fee is $1000 for a 10 day course. You decide not to continue with the course on the 2nd day (irrespective weather you have attended the class or not). Your refund amount will be as follows:
a.Course fee $1000
b.Non refundable $100
c.Balance amounta – b$900
d.50% of Balance amountc / 2$450
e.Course duration 10 days
f.Refund amount / dayd / e$45
g.# of classes attended or materials sent out (higher of the 2) 2 days
h.Refund days payablee – g8 days
i.Refund amounth * f$360
j.Less 5% transaction processing feei – 5%$342
k.Less any amounts still owed to us

Student Denial of Admission & Expulsion Policy:

CNCAP Inc. seeks to assist students who can benefit from and contribute to the varied and stimulating learning atmosphere in the class (Online or In-Class). We reserve the right, deny admission and/or expel students whom we believe, would hinder this goal. Other reasons for expulsion would include, but not limited to, academic dishonesty, outstanding fees, violation of code of conduct, omission or falsehood in admission documentation, academic failure, harassment, discrimination or endangerment of other staff, students, teacher or other members, affiliates or partners of CNCAP Inc.
Expelled student will remain liable for fees as outlined in the refund policy, may it be payable to CNCAP or refundable to student.

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